Dear Member Services
Yesterday I went in for a procedure. I was not told in advance what procedure I was to be given. When I finally received an instruction set (after the appointment had to be rescheduled because I was given no prep instructions the first time) I looked up the preparation online. Looked like I was getting a colonoscopy–otherwise there would be no reason for three days of low fiber/eating practically nothing before the day of all liquids.
Yesterday when I got to the hospital they informed me I was not getting a colonoscopy. I was getting a sigmoidoscopy. Now that I have had a chance to come home and look up the difference between these procedures (and the expected preparation) I am completely furious. I feel mishandled and abused.
Why did I have to go through three days of practically not eating for a procedure that would only check 1/3 to 1/2 of my colon? That is not necessary. That is a terrible thing to do to me. And given the degree of problems with diarrhea I have, what I was just given was an incomplete exam such that I will have to go through this procedure again to check the rest of my colon.
I am so upset that I am crying and I haven’t stopped shaking in a day. I feel like Kaiser has demonstrated time and time again that they have no caring for their patients. As of January 1st I will no longer be a Kaiser patient and I will never come back in my lifetime. I’m tired of doctors treating me this way. This is entirely unprofessional, disgusting, and abusive.